The best way to travel

Frequently Asked Questions

Some Things You Need to Know About Our Charter Services

Q. How long has Bestway Charter Transportation, Inc. been in the transportation business?

A. Bestway Charter Transportation has been in the transportation business since 2002.

What deposit is required to reserve a bus?

25% deposit or $200.00, whichever is greater. We accept all credit cards, cash, business checks & money orders. We do not charge any processing fee for credit cards.

After the deposit is made, when is the rest of my balance due?

The total payment is due 14 days before the scheduled departure date. Any trip booked within 14 days prior to the schedule date require immediate payment at the time of booking.

What is your cancellation policy?

Your deposit is refunded within 14 days of the scheduled trip date. Anything cancelled within 7 days of the scheduled trip date is non-refundable, non-transferable.

What is the minimum amount of time a bus can be booked?

Motor Coach buses have a five-hour minimum as do the Mini Coach buses. The hours must be consecutive, there are no exceptions. 

We are going out-of-state and wish to drive straight through to save time without making any stops. Is this possible?

As per DOT regulations, drivers are only allowed 10 hours straight of driving time, and 15 hours on duty.

We are going-out-of-state, are we responsible for booking & paying for the drivers hotel room?

Yes, the client is responsible for booking and paying for the drivers hotel room.

Who is responsible for parking and toll costs while on the bus?

Your quote includes tolls, but it does not include parking costs. The client is responsible for any parking fees that may incur.

Which Airports do you serve?

We can pick-up and drop-off at any major or regional airport. We are located 15 minutes directly west of O'Hare airport.

What is your drinking policy?

No alcohol within the City Limits of Chicago under any circumstances. However, alcohol is allowed in cans if the trip is outside the City of Chicago.

What is your smoking policy?

No smoking is allowed under any circumstances. 

What if we decide to chance our itinerary?

That would be fine, as long as it is within 5 days of the schedule date of departure.

Are your buses equipped with Wi-Fi?

Wi-fi is available upon request.

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